Shipping policy
SHIPPING POLICY
Last updated: 27 July 2026
Delivery destinations
Nuvora currently delivers to the United Kingdom, European Union and selected international destinations available at checkout.
We do not claim to deliver to every country.
Delivery charges
United Kingdom:
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Standard Delivery: £3.99 on orders below £50
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Free Standard Delivery: orders of £50 or more
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Express Delivery: £6.99 where available
European Union:
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Standard Delivery: £7.99 on orders below £75
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Free EU Delivery: orders of £75 or more
Selected international destinations:
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Standard Delivery: £9.99 on orders below £100
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Free International Delivery: orders of £100 or more
The final available delivery methods and charges are shown at checkout.
Delivery estimates
Our current estimated standard delivery time is 10-14 days.
Delivery times are estimates rather than guarantees unless a guaranteed service is expressly stated. Orders may occasionally take longer because of carrier delays, supplier location, public holidays, customs processing or events outside our reasonable control.
Unless another timeframe has been agreed, UK consumer orders will be delivered within 30 days. If an order is materially delayed, contact info@nuvoraco.shop.
Processing and dispatch
Orders may be processed by different suppliers or fulfilment partners. Products in the same order may be dispatched separately and arrive in multiple parcels.
You will not be charged additional shipping beyond the amount agreed at checkout solely because an order is divided into multiple parcels.
Tracking
Tracking information will be provided where available. Tracking can take several days to update after dispatch.
Incorrect addresses
Customers are responsible for providing a complete and accurate address.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after dispatch.
If an order is returned because the address was incomplete, incorrect or delivery was refused, we may ask you to pay reasonable redelivery costs.
Customs and import charges
International orders may be subject to customs duties, import taxes or handling fees.
Where these charges are not collected at checkout, the recipient is responsible for paying them. Customs procedures may delay delivery.
Lost or damaged parcels
If tracking shows no meaningful movement, the parcel appears lost or the item arrives damaged, contact info@nuvoraco.shop with your order number.
Please report visible damage promptly and include photographs where possible. This does not affect your statutory rights.
Contact
Email: info@nuvoraco.shop