Privacy policy

PRIVACY POLICY

Last updated: 27 July 2026

This Privacy Policy explains how Nuvora collects, uses, stores and shares personal information when you visit nuvoraco.shop, place an order, contact us or otherwise use our services.

Who is responsible for your information?

The data controller is:

Nuvora Co
Email: info@nuvoraco.shop

Information we collect

Depending on how you use our store, we may collect:

  • Your name, billing address, delivery address, email address and telephone number

  • Order details, products purchased and transaction history

  • Limited payment information and payment status

  • Messages, return requests, reviews and customer-support communications

  • Device, browser, IP address, cookie and website-usage information

  • Marketing preferences and consent records

  • Information used to prevent fraud, abuse and security incidents

Payment-card information is processed by our payment providers. Nuvora does not normally receive or store your complete card number.

How we use your information

We may use personal information to:

  • Process payments and fulfil orders

  • Arrange shipping, delivery, returns and refunds

  • Communicate about orders and customer support

  • Operate, secure and improve the store

  • Detect fraud, misuse and security threats

  • Comply with tax, accounting and legal requirements

  • Send marketing where you have consented or where otherwise permitted by law

  • Measure store performance and advertising effectiveness

Lawful bases

Depending on the activity, we process information because:

  • It is necessary to perform a contract with you

  • We must comply with a legal obligation

  • We have a legitimate business interest that does not override your rights

  • You have given consent, which you may withdraw

  • It is necessary to establish, exercise or defend legal claims

Who we share information with

We may share information where necessary with:

  • Shopify, which hosts and operates our online store

  • Payment processors and fraud-prevention providers

  • Product suppliers and fulfilment partners

  • Postal services, couriers and delivery companies

  • Website, analytics, marketing and customer-support providers

  • Accountants, insurers, legal advisers and professional consultants

  • Government bodies, regulators or law enforcement where legally required

  • A purchaser or successor if the business is sold or reorganised

Suppliers and delivery partners only receive the information reasonably required to fulfil or support an order.

International transfers

Some service providers may process information outside the United Kingdom. Where required, we use recognised safeguards such as adequacy regulations, approved contractual protections or equivalent legal measures.

Cookies and similar technologies

Our store uses essential cookies needed for functions such as the basket, checkout, security and account access.

We may also use analytics, personalisation and advertising cookies. Where legally required, these non-essential cookies will only be used after consent. You can manage your choices through the cookie banner or browser settings.

Shopify features may process information across its services. More information and available choices can be found through our Your Privacy Choices page and Shopify’s privacy information.

Marketing

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting info@nuvoraco.shop.

Service messages concerning an order are not marketing and may still be sent where necessary.

Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Order, payment and transaction records may normally be retained for up to six years where required for tax, accounting, contractual or legal purposes. Other information may be deleted sooner when it is no longer needed.

Your rights

Depending on the circumstances, you may have the right to:

  • Request a copy of your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of information

  • Restrict how information is used

  • Object to certain processing, including direct marketing

  • Receive certain information in a portable format

  • Withdraw consent at any time

  • Complain to the Information Commissioner’s Office

Some rights are subject to legal exceptions, including where records must be retained for tax, fraud-prevention or legal purposes.

To make a request, email info@nuvoraco.shop. We may need to verify your identity before responding.

You may complain to the Information Commissioner’s Office at ico.org.uk if you are unhappy with how your information has been handled.

Children

Our store is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will always be published on this page.