Refund policy

RETURN AND REFUND POLICY

Last updated: 27 July 2026

We want you to be happy with your purchase. This policy is in addition to your rights under UK consumer law.

30-day return policy

You may request a return within 30 days of receiving your order. After requesting a return, please send the item back within 14 days.

To be eligible for a return, the item should be in substantially the same condition in which it was received, with any original packaging, accessories and labels where reasonably possible. You may inspect an item as you would in a physical shop, but we may reduce the refund if it has been used or handled beyond what is reasonably necessary.

To request a return, email returns@nuvoraco.shop with:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photographs if the item is damaged, faulty or incorrect

Please contact us before returning an item so we can provide the correct return instructions. Do not return products directly to a supplier or manufacturer.

Return postage

For change-of-mind returns, the customer is responsible for the return postage cost unless we agree otherwise.

If an item is faulty, damaged on arrival, incorrectly described or different from what was ordered, Nuvora will cover reasonable return costs or provide another suitable solution.

Cancellations

For most online purchases, UK customers have the legal right to cancel within 14 days of receiving the goods without giving a reason. After notifying us, you normally have another 14 days to return the goods.

If your order has not been dispatched, contact us as soon as possible and we will try to cancel it before shipment.

Faulty goods

Products must be of satisfactory quality, fit for purpose and as described. UK customers may have a short-term right to reject faulty goods within 30 days of delivery. After this period, you may be entitled to a repair, replacement or refund depending on the circumstances.

Exceptions

Unless faulty, we cannot normally accept returns for:

  • Personalised or made-to-order goods

  • Perishable goods

  • Sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken

  • Digital content once downloading or streaming has begun with your agreement

Refunds

Once your return has been received and inspected, we will tell you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, where applicable.

For a valid cancellation, we will also refund the basic standard delivery charge originally paid. Additional charges for express or upgraded delivery are not normally refundable beyond the standard delivery amount.

Banks and payment providers may take additional time to display the refund.

Contact

Returns: returns@nuvoraco.shop
General support: info@nuvoraco.shop